At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we‘ve been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world‘s toughest challenges.
The Senior Vice President with a portfolio of Financial Institution Clients that includes Banks, inclusive of Central and Development Banks, Broker Dealers, Asset Managers, FinTech’s, Insurance Companies, and other FIs as may arise.
The role of the Senior Vice President is to build long lasting trusted client relationships through knowledge of the segments and trends, developing an understanding of the clients operating, organization structure and transaction banking needs resulting in expanding the footprint of Citi products. The Senior Vice
President will also act as the clients’ advocate within Citi to support the delivery of TTS Solutions.
The Senior Vice President will manage and support our existing clients’ growth within their assigned portfolios. The incumbent will be responsible for developing and executing a “best in class” client-centric strategy that includes developing and growing client relationships through the provision of value-added
solutions and an exceptional client experience. You will collaborate with the Global team to implement alignment and accountability across our Operations, Service and Onboarding partners to deliver a strong client experience for our Financial Institution Sector clients, including implementation of the data tools
across the client TTS interaction points allowing the Senior Vice President to be responsive and proactive to client situations.
You will foster strong partnership with Product and Solution Sales partners to meet the clients’ needs. Your team will also monitor and support the onboarding process as well as the clients’ service levels to ensure revenue ramp up and a positive client experience, including resolution / action plans in response to client feedback. The Senior Vice President will work in close partnership with control functions such as Legal, Compliance, Market and Credit, Risk, Audit, Finance to ensure appropriate governance and control infrastructure.
Key Responsibilities:
•Develop and execute a client-centric strategy to meet TTS growth objectives and implement KPIs with functional partners.
•Portfolio Management and Optimization: Develop deep relationships with key global and regional clients.
• Responsible for incremental cross sell of new TTS products and services.
Drive implementations and revenue realization on deals implemented within the portfolio in partnership with key partners
•Deepen relationship within key clients, leveraging industry insights and Citi’s global capabilities
•Review and co-ordinate timely responses to all client-related enquiries through redirecting Operations, Client delivery or appropriate Product Specialists.
•Assist with client communication of Product migrations, regulatory changes and market updates for the portfolio.
•Support complex cash management deals including RFP responses and client pitches, recommending innovative cash management solutions.
•Be the client advocate to ensure Client issues are addressed promptly working with partners in product, client delivery and operations.
