職缺描述
1. 處理客戶查詢 通過電話、電子郵件及社交媒體回覆客戶的問題和查詢，確保客戶滿意度。 2. 提供產品及服務資訊 向客戶提供公司產品和服務的詳細資訊，協助他們做出購買決策。 3. 解決客戶問題 及時處理客戶的投訴和問題，確保問題得到妥善解決，並跟進後續情況。 4. 更新客戶資料 維護和更新客戶資料庫，確保數據的準確性和完整性。 5. 收集客戶反饋 收集並分析客戶反饋，協助改進服務流程及產品質量。 6. 團隊合作 與其他部門協調合作，確保客戶需求得到滿足，提高工作效率。 1. Handle Customer Inquiries Respond to customer questions and inquiries via phone, email, and social media, ensuring customer satisfaction. 2. Provide Product and Service Information Offer detailed information about company products and services, helping customers make informed purchasing decisions. 3. Resolve Customer Issues Promptly address customer complaints and problems, ensuring they are properly resolved and following up on the situation. 4. Update Customer Records Maintain and update the customer database, ensuring data accuracy and completeness. 5. Collect Customer Feedback Gather and analyze customer feedback to assist in improving service processes and product quality. 6. Team Collaboration Collaborate with other departments to ensure customer needs are met and improve work efficiency.
收合內容