Air Export Client Service Supervisor

Oversees the activities of Client Service Specialists. Develops client service policies and procedures to ensure consistent client service and satisfaction. Troubleshoots and resolves no routine client complaints. Resolves major problems with orders, delivery dates or service. • Supervises the work of a team of client service specialists • Directs workflow and monitors workload to ensure client inquiries are addressed promptly • Trains new client service staff in support policies and procedures • Creates and distributes documented resolutions for common client service issues • Provides direct support to assigned accounts and escalated issues • Other duties as assigned -OTHER SKILLS AND ABILITIES • Client Service skills • Quality Focus • Problem Solving • Freight Forwarding Knowledge • Documentation skills • Listening • Resolving Conflict • Ability to Multi-task