愷瑞國際物流股份有限公司

• 進出貨安排及系統操作 • 進出口報關及相關文件處理 • 物流派車等相關文件作業 • 應收付帳款之請款作業及後續事宜 • 與車行、客戶、報關行聯繫溝通 • 協助盤點及主管交辦事項

Accountable for leading, directing and managing operations for a specific client account to ensure consistent high level service quality and satisfaction, profitable cost-efficient operations, and compliance with company policies and procedures and other regulatory guidelines. Reviews operating budgets for revenues and expenses and monitors compliance to contracts. -ESSENTIAL JOB FUNCTIONS- • Leads, directs and manages operations for account to ensure that the operations staff executes service agreements at or above the client‘s standards. • Maximize profitability through superior service, effective and prompt communications and follow-up on all pending matters. • Plan and monitor daily staffing schedules, and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives. • Manage revenue and expenses to budget constraints. • Trains, develops and motivates employees to peak performance and growth in their knowledge and responsibilities • Manages the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses). • Other duties as assigned -OTHER SKILLS AND ABILITIES- • Intermediate proficiency in Microsoft Office, internet, web based and job specific software applications • Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel. • The ability to work in a fast-paced environment. • Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.

Responsible for successful strategic development of a Global Account client or a group of clients. Candidate must possess a strong ability to manage complex internal and external networks. This individual will strongly influence both internal and external decision makers and must be able to react quickly to changing needs/situations. Key duties are business retention and development, including tactical and strategic responsibilities. -ESSENTIAL JOB FUNCTIONS- • Client Facing Role that manages the overall business relationship • Account mapping, business unit breakdown (touchpoints to align regional/global team) • Run QBRs & ensure they are properly prepared for • Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly • Report Creation / Monitoring / Distribution (responsible/accountable) • Performance management (responsible/accountable) • Market Analysis / Industry Awareness • Drives collaborative efforts internally by supporting and sharing best practices in the following key areas: Client Reviews Strategic Business Plans Value add Programs Process Improvements Tender Management Technology Solutions • Impact & coverage analysis -＞ identify service or opportunity gaps • Penetrate organizational structure and develop relationship beyond main points of contact • Maintain rates and assess yields monthly • Monitor account for timely payments and assist with collections on past due invoices • Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network • When necessary, travel domestically and internationally to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction • Ensure all company policies and regulatory requirements are adhered to • Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources • Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions • Other duties as assigned -OTHER SKILLS AND ABILITIES- • Excellent Organizational Skills • Excellent written and verbal skills • Excellent presentation and interpersonal skills • Thorough knowledge of transportation industry logistics and freight forwarding • Thorough knowledge of successful sales techniques • Strong computer skills including Microsoft Office suite • Detail oriented, able to multitask and meet deadlines • Self-motivated, able to work in a team and independently • Good analytical and program management skills; ability to define, develop and document business processes and procedures • Strong customer service, problem-solving, and interpersonal skills • Internal/external sales skills • Troubleshooting and problem resolution skills • Leads by example • Sense of urgency • Creative • Responds easily to changing demands

• 負責倉庫運作成本控管 • 管理倉庫運作與團隊帶領 • 提升倉庫生產力與優化人力配置 • 提供管理報表給客戶與管理團隊以追蹤倉庫各種效能指標 • 維繫客戶關係 • 主管交辦事項 Supervises and coordinates activities of workers including receiving, storing, inventorying, pulling, packing and shipping materials, supplies, tools, equipment, and parts, in the warehouse. • Plans layout of warehouse and other storage areas, considering turnover, size, weight, and related factors of items stored. • Advises employees on care and preservation of items received, stored, and shipped; methods and use of equipment in handling, storing, maintaining, and shipping stock; and related problems. • Determines work procedures, prepares work schedules, and expedites workflow. • Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures. • Maintains harmony among workers and resolves issues. • Completes performance appraisals on direct reports semi-annually and provides on-going feedback on work performance. • Advises and enforces safety regulations • Other duties as assigned

1.海空運進口貨物安排, 文件提單製作與帳務KEY IN及核對 2.客戶進口口相關事宜聯繫與服務 3.配合同行與協力廠商連繫與操作安排 4. 需回覆處理國外代理往來相關問題、國外指定貨操作 5.主管交辦事項

1.海運出口相關操作及文件作業 2.客戶出口相關事宜聯繫與服務 3.與同行或船公司諮詢聯繫相關運價、船期 4.回覆國外代理或站點相關問題及需求 5.主管交辦事項

1. 負責空運出口報關業務事宜。 2.協助處理國內外客戶之空運進出口貨物事宜，提供客戶航班資訊。 3.客戶出貨聯絡，協助業務人員維繫客戶關係。 4.運送安排和協助追蹤貨物狀況。 5.主管交辦事項。

1.負責空運出口核對報單/提單, 收發電子郵件,協助處理報關業務問題事宜。 2.協助處理國內客戶之空運出口貨物事宜,製作併裝清單,提供客戶航班資訊。 3.客戶出貨聯絡, 上傳報單到客戶系統, 回傳放行報單/提單給客戶, 協助業務人員處理客戶問題,維繫客戶關係。 4.運送安排和協助追蹤貨物狀況。 5.主管交辦事項。

Plans, directs and controls export activities on a day to day basis at the direction of the Manager. Works with export service group, clients and key suppliers to ensure that products intended for export are in full compliance with export requirements and delivered as requested. Responsibilities also include training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems • Directs staff in expediting export correspondence, bid requests, and credit collections • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws • Arranges shipping details such as export licenses, customs declarations, and packing and routing product • Expedites import-export arrangements and maintains current information on import-export tariffs, licenses, and restrictions • Effectively manages difficult client situations • Other duties as assigned -OTHER SKILLS AND ABILITIES • Quality Management, looks for ways to improve quality • Leadership, exhibits confidence in self and others • Innovation, meets challenges with resourcefulness • Dependability, follows instructions, responds to management direction

Oversees the activities of Client Service Specialists. Develops client service policies and procedures to ensure consistent client service and satisfaction. Troubleshoots and resolves no routine client complaints. Resolves major problems with orders, delivery dates or service. • Supervises the work of a team of client service specialists • Directs workflow and monitors workload to ensure client inquiries are addressed promptly • Trains new client service staff in support policies and procedures • Creates and distributes documented resolutions for common client service issues • Provides direct support to assigned accounts and escalated issues • Other duties as assigned -OTHER SKILLS AND ABILITIES • Client Service skills • Quality Focus • Problem Solving • Freight Forwarding Knowledge • Documentation skills • Listening • Resolving Conflict • Ability to Multi-task