1.Technical support，mainly assist customers to troubleshoot problems and maintain products. 2.communication skills with Burkert worldwide. 3.good team player，pro active ＆ high initiative. 4.good command of English in reading ＆ writing. 5.related experience is plus. Have the opportunity to go abroad for training and meetings every year. Basic English listening， speaking， reading and writing skills are required. 每年有機會出國受訓及開會，需具備英語基本聽說讀寫能力. 以職務所需相關科系或相關經驗者優先.

Position Overview As a member of the regional IT Infrastructure APAC team the Regional IT Engineer will provide high-quality technical support to users across Burkert’s APAC locations, ensuring seamless IT operations and efficient user experience. This role combines local IT support with collaboration on regional and global IT projects. Being a part of the regional IT team, the role involves supporting a mix of end-user hardware, software, network, and IT security systems, and participating in technology implementations and updates across the company. Key Responsibilities Local IT Support 1. User Support and Troubleshooting o Provide first and second level IT support to users in APAC, handling requests through phone, email, and ticketing systems.  Investigate, troubleshoot, and resolve IT infrastructure support incidents, IT change management, and service requests, following global policies and standards and providing efficient and effective solutions to users. o Troubleshoot and resolve issues related but not limited to desktops, laptops, mobile devices, printers, UC and multimedia equipment, software, and network connectivity. o Support users with M365, remote access tools and solutions, and other productivity applications. 2. Hardware and Software Maintenance o Manage installation, configuration, and maintenance of IT equipment, including workstations, servers, mobile devices, UC- and multimedia equipment, printers as well as networking and IT security related devices. o Conduct routine checks to ensure system stability and performance, including IT system monitoring, software updates, security patches, and data backups. o Coordinate with third-party vendors and solution providers for repair or replacement of defective equipment, ensuring timely resolution of IT infrastructure issues. 3. Infrastructure Configuration and Administration o Perform changes, updates and upgrades to IT systems and applications in close coordination with IT management while adhering to existing guidelines, standards as well as the change management rules. o Configure and troubleshoot network switches, IT security appliances, wireless LAN, and remote connectivity solutions, ensuring the stability and security of network infrastructure. o Administer, configure, and support IT for regional offices’ infrastructure, network, UC, and file server infrastructure, ensuring their optimal performance and availability. o Server, Storage and Data Backup Management – plan, configure and administer physical and virtual servers, storage and data backup ensuring their smooth operation and reasonable redundancy within the IT environment. o Administer Microsoft Windows server environment including Active Directory, Entra ID and Software deployment ensuring the security and timely software updates for endpoint devices. o Assist managing and supporting the enterprise UC solution. o Assist managing access to user cloud resources (M365), shared drives, network printers, and other network resources according to IT policies and best practices. o Support Wi-Fi, LAN, and remote connectivity services to ensure secure and reliable access for users, addressing connectivity issues promptly. 4. Audit and Compliance Support o Support IT infrastructure-related audits, compliance, and security reviews and assessments, ensuring adherence to regulatory standards and best practices. Global IT Collaboration 1. Project Participation o Collaborate with the global IT team on company-wide projects, such as software upgrades, system migrations, and IT infrastructure improvements.  Firewall Policy Management - coordinate with Global IT to ensure firewall policy implementation according to global standard and up to data firewall subscriptions to ensure continuity for networking and security functions. o Support implementation and roll-out of global IT initiatives in the APAC region, ensuring alignment with local requirements. o Participate in regional and global IT meetings, providing feedback and updates on the needs and challenges of the East Pacific offices. 2. Global Compliance and Security o Enforce global IT policies and standards. Ensure that corporate IT processes are known to users and are adhered to. o Conduct periodic audits of user accounts, access permissions, and security protocols to ensure compliance with global and local regulations. Any other additional duties/tasks 1. From time to time, this role will be required to undertake additional duties as required, and these duties may involve after hours meetings with other regions. Key Requirements: o Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). o 5+ years of experience in IT support, preferably in

主要職責 亞太區域 IT 支援 1. 用戶支援和故障排除 o 為亞太地區使用者提供一級和二級 IT 支持，透過電話、電子郵件和票務系統處理請求。  調查、排除故障並解決 IT 基礎設施支援事件、IT 變更管理和服務請求，遵循全球政策和標準，並為使用者提供高效、有效的解決方案。 o 排除故障並解決與桌上型電腦、筆記型電腦、行動裝置、印表機、UC 和多媒體設備、軟體和網路連線相關但不限於的問題。 o 使用 M365、遠端存取工具和解決方案以及其他生產力應用程式為使用者提供支援。 2. 硬體和軟體維護 o 管理 IT 設備的安裝、設定和維護，包括工作站、伺服器、行動裝置、 UC 和多媒體設備、印表機以及網路和 IT 安全相關設備。 o 進行例行檢查以確保系統穩定性和效能，包括 IT 系統監控、軟體更新、安全性修補程式和資料備份。 o 與第三方供應商和解決方案提供者協調修理或更換有缺陷的設備，確保及時解決 IT 基礎設施問題。 3. 基礎設施配置與管理 o 與 IT 管理層密切協調，對 IT 系統和應用程式進行變更、更新和升級，同時遵守現有指南、標準以及變更管理規則。 o 設定和排除網路交換器、IT 安全設備、無線區域網路和遠端連線解決方案的故障，確保網路基礎架構的穩定性和安全性。 o 管理、配置和支援地區辦事處的基礎架構、網路、UC 和文件伺服器基礎架構的 IT，確保其最佳效能和可用性。 o 伺服器、儲存和資料備份管理－規劃、配置和管理實體和虛擬伺服器、儲存和資料備份，確保它們在 IT 環境中的順利運作和合理冗餘。 o 管理 Microsoft Windows 伺服器環境，包括 Active Directory、Entra ID 和軟體部署，確保端點裝置的安全性和及時的軟體更新。 o 協助管理和支援企業 UC 解決方案。 o 根據 IT 政策和最佳實務協助管理對使用者雲端資源（M365）、共用磁碟機、網路印表機和其他網路資源的存取。 o 支援 Wi-Fi、LAN 和遠端連線服務，確保使用者安全可靠的訪問，並及時解決連線問題。 4. 審計與合規支持 o 支援與 IT 基礎架構相關的稽核、合規性和安全性審查和評估，確保遵守監管標準和最佳實務。 全球 IT 協作 1. 專案參與 o 與全球 IT 團隊合作進行全公司範圍的項目，例如軟體升級、系統遷移和 IT 基礎架構改善。  防火牆策略管理- 與全球 IT 協調，確保根據全球標準和資料防火牆訂閱實施防火牆策略，以確保網路和安全功能的連續性。 o 支援在亞太地區實施和推廣全球 IT 計劃，確保符合當地要求。 o 參加區域和全球 IT 會議，就東太平洋辦事處的需求和挑戰提供回饋和最新資訊。 2. 全球合規與安全 o 執行全球 IT 政策和標準。確保使用者了解並遵守企業的 IT 流程。 o 定期審核使用者帳戶、存取權限和安全協議，以確保遵守全球和當地的法規。 任何其他額外職責/任務 1. 有時，該職位會被要求根據需要承擔額外的職責，這些職責可能涉及與其他地區的下班後會議。 關鍵要求： o 資訊科技、電腦科學或相關領域的學士學位（或同等經驗）。 o 5 年以上 IT 支援經驗，最好是