The Field Application Specialist will be responsible for offering overall product expertise, application knowledge and technical support along each step of the customer process for the Separation Technology products. The main mission is to ensure successful application, implementation, qualification, and use of our products, by supporting sales for product positioning and demonstration whilst supporting customers for application development work, initial startup, training and trouble shooting.
Main Responsibilities & Tasks:
• Support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations
• Be responsible for the assigned product line to support sales target achievement in the defined territory
• Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements
• Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
• Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
• Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
• Report on competitors‘ products and feedback information to the application specialist management and products management
• Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
• Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
• Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports
Qualification & Skills:
• Graduate in biological engineering or biotechnology
• 3+ Years biopharmaceutical industry experience, R&D/PD/Scale-up/GMP preferred
• Product and application expertise in downstream bioprocessing ( Filtration & Tangential Flow Filtration, Chromatography System )
• Understanding of Chromatography / TTF system are preferred
• Hands on experience for key applications
• Familiarity with life science application experiment technology, and a good understanding of hot research topics is a plus
• Familiar with related products, laboratory processes and equipment
• Strong learning ability, and expert knowledge base in this area
• Ability to effectively interface with product / project / division management
• Excellent communication and presentation skills
• Strong customer orientation
• Proven software skills, e.g. Microsoft Office
• Fluent in English and ideally in other local languages
